Royal College of Surgeons in Ireland Coláiste Ríoga na Máinleá in Éirinn

Working in High Performance Teams & Conflict Management


To provide you with the knowledge, skills and attitude to be an effective member of a multidisciplinary healthcare team, and to manage and resolve conflict effectively.

Upcoming course dates

  • Thursday, 18 October 2018 (9.30am - 5pm)
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Learning objectives

  • Understanding why high performing teams are necessary in healthcare.  Differences between work groups & ‘real teams’.
  • Understanding team dynamics & your team role in multidisciplinary teams. How to diagnose the effectiveness and performance of your team.
  • Effective Team 
  • What is conflict, where and why does it happen in healthcare?
  • Psychodynamics of conflict - emotional and behavioural responses
  • Understanding your personal conflict style and how to manage effectively with others. 
  • Conflict resolution, skills needed to help resolve and mediate conflict
  • Preparing an Action Plan for You and your Team
Who is this course suitable for?

All healthcare professionals who are responsible for multidisciplinary teams and staff

Fee Free for eligible NCHDs on the CPDSS programme or €300 for others.
Faculty Mr Dermot O'Flynn & Ms Tina Joyce
CPD points 6
Location RCSI, No. 26 York Street, Dublin 2, Ireland.
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